Mobile technologies have a lot to add to a resort or hotel front desk. From expediting service to providing highly personalized service, utilizing a mobile device for resort and hotel check-in has the opportunity to elevate service levels and boost satisfaction ratings.
Here are three scenarios for mobile PMS technology that you can implement today at your property:
Line Busting
It’s a big check-in day and all of the sudden the lobby is filled with arriving guests and all their luggage. You’ve got an agent at every terminal, but still the line wraps around the lobby. Here’s where offering check-in with your mobile PMS can really save the day.
Keep one or two iPads with SMS|Host Anywhere charged behind the front desk. When arrivals are outpacing the capacity of the front desk, management or other front office employees can grab an tablet and get to work. By offering guests the opportunity to check-in with the tablet, your staff engages the guest and demonstrates the property commitment to guest service.
Using the tablet, staff can bring up the guest reservation and complete the check-in process, even offering an upgrade or an upsell if appropriate. Roomkeys are sent to a convenient key cutter and the guest is quickly on their way to enjoy their stay.
When the lines recede, staff replaces the ipads on the chargers and return to their regular duties. Instead of remembering the long line at check-in, guests take note of the personal service level and responsive staff.
VIP Service
You never want to keep your VIPs waiting in the lobby, in fact many VIPs would prefer to completely avoid the lobby. This is a great opportunity to leverage the benefits of SMS|Host Anywhere.
Leveraging your property wi-fi, your staff can greet your VIP at the valet and escort them discretely to their suite. Within the privacy of the guestroom, staff can complete the check-in process including registration card, signature capture, and secure credit card swipes.
Signature Capture
For hotels looking to offer a modern approach to the front desk, digital registration and signature capture are essential elements. Mounted on a swivel base, iPads running SMS|Host Anywhere can provide the most modern check in experience.
When a guest approaches the front desk, the agent uses the iPad to search and quickly check-in the guest. Then the iPad is swiveled to face the guest who uses their finger to complete the registration card and sign. That information is then retained electronically. The agent completes the key cutting and the guest is on their way to enjoy their stay.
These are just three scenarios for deploying a mobile PMS solution. Whether you choose to deploy a mobile check-in/check-out solution in one of these scenarios, or one of your own, there’s no doubt that mobile can add to your on-property guest experience. Check out the SMS|Host Anywhere solution to see how it solves your guest service needs.