Frequently Asked Questions

  • Who are we?

    Founded in 1984, Springer-Miller Systems provides premier software solutions for the finest hotels, resorts and spas worldwide.

    Springer-Miller’s flagship product, the SMS|Host Hospitality Management System was the first of its kind: a completely guest-centric property management system. The SMS|Host System includes a complete set of fully integrated modules and interfaces that provide flexible technology to fit the needs of your resort or hotel property. SMS|Host includes fine dining and retail POS, recreation management, timeshare/condo management, online booking and much more.

    The SpaSoft spa management system represents a fully-integrated, dynamic activities management/scheduling software solution used by more than 65% of the world’s five-star spas.

    Teres POS elevates the guest experience by delivering a premium, guest-centric point-of-sale solution for food and beverage and retail operations at luxury hotels, resorts or casinos.

  • Where are we?

    To best serve the global hospitality industry, Springer-Miller has established regional headquarters in the US, Canada, Europe and Asia. With this presence, Springer-Miller can attend to customers worldwide with solutions specific to location, market, and technical expertise.

    Corporate Locations

    North American Headquarters
    782 Mountain Road
    Stowe, Vermont

    SpaSoft Headquarters
    8133 Warden Avenue, Suite 501
    Markham, ON
    L6G 1B3

    SMS Professional Services & Support
    2485 Village View Drive
    Henderson, Nevada

    UK Headquarters
    Jonas Software
    Hithercroft Road
    Wallingford, Oxfordshire
    OX10 9BT

    KL Headquarters
    708 Block B, Menara Amcorp
    18 Jalan Persiaran Barat
    46050 Petaling Jaya, Selangor

  • What do we believe in and makes us different?

    At Springer-Miller Systems, we believe in providing premium software solutions that allow our clients to exceed guests’ expectations and take their properties to the next level. Our goal is to empower properties to operate their businesses efficiently, all while providing impeccable and consistent service that their visitors have come to expect.

    To ensure our clients receive the necessary information, knowledge, and training to run their properties effectively, Springer-Miller Systems goes above and beyond to offer a wide variety of valued-added tools, sessions, and events such as:

    • Annual Users Group Conferences (HUG and SUG)
    • Complimentary regional events throughout the year
    • Monthly webinars
    • Online help site
    • Customer Community Portal
    • eLearning Platform
  • How do I get started with SMS?

    Simply request a demo or more information and our account management team will get in touch with you. For more information on specific products, please visit our ‘product’ pages, and to learn more about Springer-Miller Systems, please visit our ‘about’ page.

  • Who Uses our SMS Product’s?

    We have over 2,500 hotels, resorts and spa’s utilizing our property management, spa management, retail and food and beverage point of sale solutions. The SMS client base ranges from independent hotels and spas to large management companies such as Marriott, Pebble Beach, Kohler, Benchmark, Noble House, and Regency to name a few.

  • How does SMS install and train customers on our Product’s?

    SMS offers a variety of implementation options for our products. Our approach is a consultative one that focuses on each customers unique needs and operational requirements. We offer our services around the globe, seven days a week. We can accommodate remote and on-site installation and training provided by our experienced industry trainers.

    Installation and training time varies by product offering, we can install and train new modules in less than a day in many instances. New spa and point of sale systems require one to two weeks (including go-live support). Our implementation of new property management systems varies based on the complexity of the property and operational requirements, from start to finish this process can take six weeks on average.

  • Ongoing support and training for our SMS Customers?

    We provide 24/7 support, 365 days per year for all SMS product offerings. Each product line also offers eLearning that can be used for training new employees and as a refresher for existing team members.

  • How often do you offer new or upgraded versions of your software?

    We provide at least one to two new releases for each product line annually. Upgrades are included at no additional charge as they are covered in the annual software maintenance costs by product line.

  • How do you price your software?

    Pricing is customized for each customer’s unique needs. Our products can be purchased in a license or subscription pricing model. Implementation Consultation fees are billed up front and license/subscription fees may be paid up front and/or quarterly, semi-annually or annually.

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