Mobilize Your Staff and Enhance Guest Satisfaction

Mobilize Your Staff and Enhance Guest Satisfaction

It shouldn’t come as a surprise to anyone today that mobility is continuing to trend in an upward direction. The hospitality industry is no exception. Tasks such as booking reservations, receiving email notifications, and even paying for your stay can all be done directly from a mobile device. With the ability to perform all of these functions from your phone, it stands to reason that guests will soon come to expect (if they haven’t already) a more mobile-friendly experience once at the hotel itself. Guests are becoming increasingly more satisfied with hotels that are already mobile-friendly, according to a recent J.D. Power and Associates study, which appeal to both millennials and generation z visitors. With all of this knowledge and information available, hotels are quickly beginning to realize the impact of mobility and how it can improve the overall guest experience.

While implementing mobile solutions might seem like a daunting task, there is one relatively quick, yet effective strategy hotels can employ that will make a big difference: staff-facing mobility. Most property management systems, such as SMS|Host for example, offer a mobile application designed for front desk staff, with the goal of easing the check-in/check-out process. With key staff functionality on a tablet, hotel staff can move guests through the check-in and check-out procedures much more quickly, thus reducing lines in the lobby and increasing guest satisfaction as well. Leveraging the same security that is available within the property management system, payments can continue to be processed safely and securely.

By equipping front desk staff with tablets, customer service stands to improve significantly. Hotels will be able to provide their guests with a more personalized and modern experience, helping to create a more seamless welcoming for their guests. While personalization typically helps to improve customer relations across any industry, the hospitality industry is especially affected by this. This underscores the importance of implementing a solution such as staff-facing mobility. In addition, staff will have greater upselling opportunities leveraging more casual interactions, helping to increase your hotels bottom line.

While increased mobility helps to improve the guest experience, it can also provide greater insights into hotel performance. With a dashboard view of hotel stats such as arrivals and departures, management can stay up-to-date with how the hotel is doing. In addition to front desk staff, housekeepers can also be equipped with tablets. Dashboards help identify cleaning bottlenecks and streamline guest preparations. Mobile zone sheets and live updates keep your housekeeping staff moving efficiently throughout the day. Not only does this mobile technology help to enhance the guest experience, but it is quite evident that the benefits extend to both the front desk and housekeeping staff as well.

Providing your staff with tablets helps to increase productivity, enhance the guest experience, and streamline operations. This technology is quickly becoming essential within the hospitality industry, especially if hotels want to remain competitive. If you would like to learn more about SMS|Host Anywhere, request a demo today and start the process of mobilizing your staff and enhancing guest satisfaction.