Springer-Miller Systems proudly sponsored the first ever virtual Host Users Group conference ‘The Show Must Go On’ this past November 9th, 11th, and 13th. The Host Users Group (HUG) is an organization run by users of Springer-Miller Systems software and formed to assist members in maximizing the utilization of business systems developed and/or provided by Springer-Miller Systems. The organization serves its members by providing a united forum through which users can share knowledge, create solutions and influence product direction. Annually, the group organizes and hosts the Host Users Group (HUG) conference, attracting attendees from all over the world. For 30+ years this conference has taken place in person, but due to travel restrictions and safety concerns, this year the conference was held virtually. The conference welcomed a record-breaking turnout of over 600 attendees to the virtual experience.
Offering a wide range of topics from Front Office, Accounting, Revenue Management to Housekeeping, IT and Industry Trends, there was something for everyone that makes the magic happen within the hospitality industry. With different session styles including live trainings, panel discussions, round-table discussions, pre-recorded sessions, happy hours, pop-up sessions and more, attendees were able to personalize their agenda based on what best fit their needs.
Another silver lining of the conference being virtual consists of having more available resources for Springer-Miller One-on-One sessions. These sessions are an exclusive benefit to those who attend the conference where attendees get paired up with a Springer-Miller expert and have their undivided attention to discuss whatever topic the attendee desires.
Rob Selwah, President of Springer-Miller Systems, shares “Our user group community has always been unique in an industry that sees a lot of turnover under normal circumstances, we are fortunate to have a fiercely loyal and engaged community of users. The annual user group conference is something we, at Springer-Miller Systems, look forward to each year as it is an opportunity to meet with our users and share exciting updates, roadmap insights, and more. This year the event had to go virtual but the feeling of community and engagement was ever-present throughout the event. It turned out even better than we had hoped and imagined with many thanks to the HUG board for their efforts leading up to and throughout the week.”
Powered by a state-of-the-art events platform, HUG attendees were able to be immersed into a complete digital experience throughout the week with other Host Users Group community members. Sessions were seamlessly live-streamed to hundreds of attendees across the globe within the conference platform, while offering other engaging features such as live chats, polling, Q&A , ratings and more. In addition, other features within the platform facilitated the comradery that is deeply rooted within the Host Users Group Community. Features such as the Social Wall, allowing attendees to post thoughts and photos, and the Scavenger Hunt, encouraging friendly competition with other attendees. The virtual platform also featured sponsor exhibits, empowering our vendor partners to showcase their most recent products and much more.
The HUG Board and Springer-Miller Systems are thrilled to announce their upcoming 2021 Host Users Group Conference, which will be held from November 7th – 11th, 2021 at Sandestin Golf & Beach Resort in Sandestin, Florida. Don’t miss your chance for a week of networking, strategizing, and learning with members from the SMS team, other SMS|Host users, and the HUG board. For more information about the 2021 Host Users Group Conference, please visit www.smshug.org
ABOUT SPRINGER-MILLER SYSTEMS
Springer-Miller Systems is a fully integrated suite of hospitality management systems that are tailored to hotels, resorts and spas of every scope and specialty. The suite of solutions includes SMS|Host Property Management System, SpaSoft Spa Management Software, and Teres POS. With Springer-Miller’s SMS|Host property management software, properties can deliver a premium guest experience backed by technology that will truly revolutionize the way they do business. SpaSoft Spa Management System represents a complete, dynamic activities management software solution trusted by five-star spas worldwide. Teres POS provides premium, guest-centric point-of-sale solutions for food and beverage and retail operations at your luxury hotel or resort. For more information, please visit springermiller.com.
ABOUT THE HOST USERS GROUP
The Host Users Group has been formed to assist members in maximizing the utilization of business systems developed and/or provided by Springer-Miller Systems, Inc. (SMS). The organization serves its members by providing a united forum through which users can share knowledge, create solutions and influence product direction.