SMS|Host and MyNuvola Interface Overview


Interface Functionality

The two-way integration between our property management system in SMS|Host and a comprehensive service optimization software system in Nuvola empowers hoteliers to seamlessly manage operations, increase efficiencies and exceed guests expectations. When hotel departments work in silos, it can be incredibly difficult to provide the level of service desired by guests and hoteliers alike.

Nuvola, built by hoteliers for hoteliers, connects every department within a hotel on a single platform allowing staff and guests to communicate seamlessly. This integration uses web services technology that will support the flow of guest reservation, guest profile and housekeeping data from SMS|Host to enhance both front and back of house operations. Nuvola’s Enterprise Suite includes housekeeping, concierge, package management, lost & found, inspections, preventative maintenance, pass-on communications, mobile key entry* and more. In addition, hotels can boost guest engagement via Nuvola’s Guest Chat (SMS Texting) solution, Angel (Web-App) Guest Application, Amazon Alexa for Hospitality, and other contactless communication experiences.

*requires validation of key lock vendor compatibility and SMS|Host version requirements

Interface Benefits

SMS|Host’s integration to Nuvola eliminates discrepancies in data between systems that can lead to inaccurate information, poor customer response times and missed opportunities. This interface allows both systems to have improved accuracy of information and overall efficiency through:

  • Real-time contactless room status updates for housekeeping, increasing productivity and accountability of housekeeping staff
  • Near real-time delivery of SMS|Host reservation, guest and room details when changes are made within the PMS
  • Enhancing your hotel operations with up-to-date guest and property information in both systems
  • Replacing cumbersome manual data entry with automatic data synchronization between the two systems

Communicated Information

SMS|Host and Nuvola will communicate the following information:

New Reservation & ChangesHost to NuvolaNear real-time
Guest Arrival NotificationsHost to NuvolaNear real-time
Guest Departure NotificationsHost to NuvolaNear real-time
Housekeeping Status ChangesHost to NuvolaNear real-time
Housekeeping Status ChangesNuvola to HostReal time
Request Guest DetailsNuvola to HostReal time
Request Housekeeping StatusNuvola to HostReal time
Request Configuration InformationNuvola to HostReal time
Interface Service Availability CheckNuvola to HostReal time

Software & Hardware Requirements

The product is compatible with, and requires, the following versions of Springer-Miller’s software:

  • SMS|Host v20.1 or higher

Springer-Miller Systems’ interface to Nuvola requires a Level 1 SMS|Diplomat server as the communications gateway. For full specifications on the hardware requirements, please contact your Installed Accounts Sales Representative for a current copy of contract Exhibit A – Hardware Requirements document.

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