The Host Users Group Releases Registration for the 2024 HUG Conference


The Host Users Group (HUG) is a user-led group focused on extracting the highest value and benefits from Springer-Miller Systems’ property management system, SMS|Host.

Longtime SMS|Host users are familiar with the Host Users Group (HUG); however, many new faces have joined Springer-Miller Systems and may not be aware of this fantastic group! HUG was formed over 30 years ago to assist Springer-Miller Systems clients in maximizing their SMS|Host system. The organization serves its members by providing a united forum through which users can share knowledge, create solutions, network with each other and vendors, and influence product direction.

The HUG Board of Directors leads the planning of one of the most anticipated events each year, the Annual HUG Conference. Every fall, Host Users travel to an SMS|Host property to exchange knowledge and facilitate learning with their peers.

The 2024 HUG Conference will be held at Grand Hyatt Vail in Vail, CO, on November 4-6, 2024. This conference is organized by users, for users and provides a welcoming environment to exchange knowledge and enhance your skills.

“The Host Users Group has many benefits, such as training and time with SMS,” says Ruth Eddy, Board of Directors Chair “One of the most significant benefits I have experienced is the networking. Getting together with others from the Industry with similar roles and tech systems has been great while at the conference, but now I have these connections to reach out year-round.”

With a variety of sessions, attendees can participate in a mix of training, discussions, and demonstrations on effectively utilizing the tools within their system. These sessions cover various topics, such as creating rates and packages, managing revenue, housekeeping, and working with vacation rentals. There will be a variety of broader sessions addressing industry themes, including cybersecurity, resort fee usage, and the continued advancement of the SMS|Host platform.

You will learn about the great possibilities available within your existing hotel systems through user-led sessions focused on experiential sharing, the hands-on Springer-Miller Systems product Sandbox, educational breakouts, roundtable discussions, keynotes, and copious networking opportunities.

The biggest names in our Industry support the Host Users Group and the Annual HUG Conference. Sponsorships allow attendees to meet with organizations during the conference and discuss business needs. Sponsors get visibility throughout the event from opportunities like conference SWAG, sponsor-led sessions, dedicated booths, and meeting one-on-one time with attendees.

Springer-Miller Systems attends the annual conference as a sponsor and brings many of its product experts to assist in teaching sessions, holding one-on-one meetings with clients, and networking with users.

“HUG has been an invaluable resource to not only our clients but to our organization,” says Chris Donahue, General Manager of Springer-Miller Systems. “We get dedicated one-on-one time with our users to hear about their needs and how our system is working for their property, allowing us to continue improving our products and services.”

The HUG Board has released registration for the 2024 conference. Secure your spot today at to take advantage of the early bird pricing.

About Spring-Miller Systems

Springer-Miller Systems (SMS) provides premier software solutions for the finest hotels, resorts, and spas worldwide. SMS offers the SMS|Host hospitality management system, a truly guest-centric and fully integrated property management system; WorldNXT a suite of online booking and mobile solutions; and Teres Point of Sale, a fully integrated point of sale solution for both retail and food and beverage (F&B) operations

Learn more about SMS at

Springer-Miller Systems is a member of the Jonas Hospitality family of hospitality brands, unifying the guest journey through innovative technology.

Serving over 60,000 hotels globally, our industry-leading providers utilize cutting-edge technology solutions to meet the critical business needs of our customers. Our growing portfolio of brands includes Springer-Miller SystemsSpaSoftJonas ChorumLeonardoBookassistVizergyAchigaand Jonas UNIFY. These brands are industry leaders in their respective areas, solving a wide range of hotelier’s operational, marketing, and distribution needs.

Learn about our brands and solutions at, and be sure to follow us on LinkedIn for updates.

About the Host Users Group

HUG is a member-run organization led by a Board of Directors driven to extract the highest benefits from their Springer-Miller software. The HUG Board is comprised of SMS|Host users from all over the country. Members of the Board volunteer their time to plan the yearly conference and produce valuable tools for all HUG members.

Learn more at