Curating the Guest Journey

STOWE, VT – June 3rd,  2021The guest journey begins long before guests arrive at your property, and it doesn’t just stop when the guest checks out. A well-rounded guest-centered mobile strategy plays an important role in providing

outstanding service, driving revenue, and engagement with the guest throughout their journey. Being equipped with the right technology solution elevates your business and provides an ideal environment for your guests.

For the last decade, Springer-Miller Systems (SMS) has been providing our customers with “mobile-first” technology solutions that empower and enable properties to break through the confines of the traditional front desk and help navigate the ever-changing needs of their guests. The WorldNXT Mobile Guest Application is a fully customizable destination mobile app available to all SMS|Host customers as an add-on solution.

The WorldNXT Mobile Guest App kick starts the guest journey, enabling the hotel staff to curate the guest experience before even stepping foot on the property. Guests are able to book rooms, access detailed property information, manage their itineraries, and access the messaging platform. Guests can check-in and receive a digital key; right on their mobile device to streamline the check-in process, avoiding the front desk crowds and lines. To use their digital key guests just need to open the WorldNXT Mobile Guest app and bring up the digital key, then hold their phone up to their door handle to unlock it; it’s that easy!

Part of the WorldNXT suite of products, Mobile Guest offers a fully customizable and branded experience that drives revenue and brand loyalty. Its standard features include:

  • Seamless integration with the WorldNXT Online Booking Engine and other WorldNXT modules
  • Targeted marketing and guest engagement via push notification campaign builder
  • Streamlined check-in & check-out – ability to skip the front desk
  • Digital Key integrations
  • Property and local information, concierge, and service requests
  • APIs to third parties like Yelp! and


WorldNXT Mobile Guest is a flexible app that gives the property the ability to leverage third-party solutions, such as MazeMap. Embedded within the app, MazeMap makes your property more accessible to your guests than ever. Guests can utilize MazeMap to locate different amenities on your property, such as the spa, tennis courts, or restaurant, and easily navigate back to their room. MazeMap is easy to use and understand by giving guests a direct route to follow to get wherever they need to.

Another third-party integration, Berbix, allows properties to seamlessly collect and dynamically validate photo IDs, driver licenses, and passports. Berbix streamlines your booking and check-in process while creating a stress-free experience for your guests and staff.

The vast capabilities of WorldNXT Mobile Guest provide more engagement across all stages of the guest’s journey from the time of planning and booking to their arrival, stay, and after their departure.

The intuitive and easy-to-use WorldNXT Mobile Guest application is Android and IOS friendly and makes life easy for your staff and guest

For more information on WorldNXT and to schedule a demo, click HERE.

About Springer-Miller Systems

Since it was founded in 1984 in Stowe, Vermont, Springer-Miller Systems has been an innovator of technology systems for the world’s most exclusive hotels, resorts and spas. The SMS|Host Property Management System offers a complete set of fully-integrated modules enabling complex resorts to provide highly personalized guest service from front office to food & beverage, to the spa, to the golf course and more. Springer-Miller’s SpaSoft provides a dynamic spa and activities management solution used in more than 70% of the world’s Forbes Five Star Spas.