SpaSoft Trainer

JOB RESPONSIBILITIES

Reporting to the Professional Services Manager, the core responsibilities of the position are:

• Provide live online or onsite software training to clients. Time zones may vary based on customer location.
• Assist clients with consultation and configuration of SpaSoft products.
• Provide go-live support to properties after each installation. Extended hours may be required based on the operational hours of the customer.
• Review client documentation and conduct pre-system set-up and data entry.
• Create, document, and educate clients on customized procedures regarding the use of SpaSoft.
• Develop training materials for Learning Management System (LMS), Help Site, Knowledge Articles, and other related projects.
• Assist in evaluation and revision of courses and course materials.
• Learn and keep up to date on additional software packages, modules, or system updates as directed.
• Participate in the product development, testing and related documentation process when requested.
• Function as part of the Support team when not scheduled for other duties.
• Log support cases as needed and provide client follow-up and resolution.
• Complete assigned projects in a timely manner and update management on project status.
• When applicable, assist Senior Trainer or Project Manager as directed.
• Onsite travel may be required.
• Participate in daily EDGE process – method on customer first satisfaction.
• Prepare and provide internal trainings.
• Attend in-person office meetings when required.Other duties as assigned.

JOB QUALIFICATIONS

• Associates or Bachelor’s degree is preferred.
• 2 years of training experience is preferred.
• Ability to learn quickly, overcome challenges and adapt to changing situations.
• A strong work ethic and capacity to succeed in a fast-paced environment, while meeting assigned deadlines.
• Must be able to self-manage projects assigned with minimal supervision, work under pressure and have an aptitude for logical problem solving.
• Develop and maintain relationship with fellow team members and customers.
• Previous customer service or support and basic technical experience is an asset.
• Experience in hotel and/or spa operations is an asset.
• Experience in public speaking and education is an asset.
• Microsoft Office, Outlook, Teams, Word, Excel, PowerPoint experience is an asset.
• Experience creating online learning videos, webinars, and training materials is an asset.
• Ability to travel internationally a must, proper paperwork, and passport up to date.
• Strong written and verbal communications.

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.