SpaSoft Trainer

The Trainer is responsible for preparing, facilitating, and performing remote application implementation and training. Software training focused implementation projects including new installations, modules, conversions, and training, go-live support, and post-installation support will be performed. This position requires working remotely and may have varying shifts. Occasional travel may be required for on-site consultation with customers.

JOB RESPONSIBILITIES

Reporting to the Professional Services Manager, the core responsibilities of the position are:

  • Provide live online software training to clients.
  • Assist clients with installation and configuration of SpaSoft products.
  • Provide go-live support to properties after each installation.
  • Create, document and educate clients on customized procedures regarding the use of SpaSoft.
  • Develop training materials for Learning Management System (LMS), Knowledge Articles and other related projects.
  • Assist in evaluation and revision of courses and course materials.
  • Learn additional software packages, modules, or operating system updates as directed.
  • Participate in the product development, testing and related documentation process when requested for new releases
  • Keep up to date on all internal software updates and enhancements.
  • Occasionally function as part of the Support team when in the office and not scheduled for other duties.
  • Complete assigned projects in a timely manner and update management on project status.
  • When applicable, assist Senior Trainer as directed.
  • Onsite travel up to 25% of the time may be required.
  • Other duties as assigned.

JOB QUALIFICATIONS

  • Minimum of an Applied Degree/ Bachelor’s Degree.
  • Ability to learn quickly, overcome challenges, and adapt to changing situations.
  • A strong work ethic and capacity to succeed in a fast-paced environment, while meeting assigned deadlines.
  • Must be able to self-manage projects assigned with minimal supervision, work under pressure, and have an aptitude for logical problem-solving.
  • Develop and maintain relationships with fellow team members and customers.
  • Previous customer service or support and basic technical experience is an asset.
  • Experience in hotel and/or spa operations is an asset.
  • Experience in public speaking and education is an asset.

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