SpaSoft Trainer

The Trainer is responsible for preparing, facilitating, and performing remote application implementation and training. Software training focused implementation projects including new installations, modules, conversions, and training, go-live support, and post-installation support will be performed. This position requires working remotely and may have varying shifts. Occasional travel may be required for on-site consultation with customers.

JOB RESPONSIBILITIES

Reporting to the Professional Services Manager, the core responsibilities of the position are:

• Provide live online software training to clients.
• Assist clients with installation and configuration of SpaSoft products.
• Provide go-live support to properties after each installation.
• Create, document and educate clients on customized procedures regarding the use of SpaSoft.
• Develop training materials for Learning Management System (LMS), Knowledge Articles and other related projects.
• Assist in evaluation and revision of courses and course materials.
• Learn additional software packages, modules, or operating system updates as directed.
• Participate in the product development, testing and related documentation process when requested for new releases
• Keep up to date on all internal software updates and enhancements.
• Occasionally function as part of the Support team when in the office and not scheduled for other duties.
• Complete assigned projects in a timely manner and update management on project status.
• When applicable, assist Senior Trainer as directed.
• Onsite travel up to 25% of the time may be required.
• Other duties as assigned.

JOB QUALIFICATIONS

• Minimum of an Applied Degree/ Bachelor’s Degree.
• Ability to learn quickly, overcome challenges, and adapt to changing situations.
• A strong work ethic and capacity to succeed in a fast-paced environment, while meeting assigned deadlines.
• Must be able to self-manage projects assigned with minimal supervision, work under pressure, and have an aptitude for logical problem-solving.
• Develop and maintain relationships with fellow team members and customers.
• Previous customer service or support and basic technical experience is an asset.
• Experience in hotel and/or spa operations is an asset.
• Experience in public speaking and education is an asset.