Frequently Asked Questions

Founded in 1984, Springer-Miller Systems provides premier software solutions for the finest hotels, resorts and spas worldwide.

Springer-Miller’s flagship product, the SMS|Host Hospitality Management System was the first of its kind: a completely guest-centric property management system. The SMS|Host System includes a complete set of fully integrated modules and interfaces that provide flexible technology to fit the needs of your resort or hotel property. SMS|Host includes fine dining and retail POS, recreation management, timeshare/condo management, online booking and much more.

The SpaSoft spa management system represents a fully-integrated, dynamic activities management/scheduling software solution used by more than 65% of the world’s five-star spas.

Teres POS elevates the guest experience by delivering a premium, guest-centric point-of-sale solution for food and beverage and retail operations at luxury hotels, resorts or casinos.

To best serve the global hospitality industry, Springer-Miller has established regional headquarters in the US, Canada, Europe and Asia. With this presence, Springer-Miller can attend to customers worldwide with solutions specific to location, market, and technical expertise.

Corporate Locations

North American Headquarters
SMS|Headquarters
782 Mountain Road
Stowe, Vermont
05672

SpaSoft Headquarters
8133 Warden Avenue, Suite 501
Markham, ON
L6G 1B3

SMS Professional Services & Support
2485 Village View Drive
Henderson, Nevada
89074

UK Headquarters
Jonas Software
Hithercroft Road
Wallingford, Oxfordshire
OX10 9BT

KL Headquarters
708 Block B, Menara Amcorp
18 Jalan Persiaran Barat
46050 Petaling Jaya, Selangor
Malaysia

At Springer-Miller Systems, we believe in providing premium software solutions that allow our clients to exceed guests’ expectations and take their properties to the next level. Our goal is to empower properties to operate their businesses efficiently, all while providing impeccable and consistent service that their visitors have come to expect.

To ensure our clients receive the necessary information, knowledge, and training to run their properties effectively, Springer-Miller Systems goes above and beyond to offer a wide variety of valued-added tools, sessions, and events such as:

• Annual Users Group Conferences (HUG and SUG)
• Complimentary regional events throughout the year
• Monthly webinars
• Online help site
• Customer Community Portal
• eLearning Platform

Simply request a demo or more information and our account management team will get in touch with you. For more information on specific products, please visit our ‘product’ pages, and to learn more about Springer-Miller Systems, please visit our ‘about’ page.

We have over 2,500 hotels, resorts and spa’s utilizing our property management, spa management, retail and food and beverage point of sale solutions. The SMS client base ranges from independent hotels and spas to large management companies such as Marriott, Pebble Beach, Kohler, Benchmark, Noble House, and Regency to name a few.

SMS offers a variety of implementation options for our products. Our approach is a consultative one that focuses on each customers unique needs and operational requirements. We offer our services around the globe, seven days a week. We can accommodate remote and on-site installation and training provided by our experienced industry trainers.

Installation and training time varies by product offering, we can install and train new modules in less than a day in many instances. New spa and point of sale systems require one to two weeks (including go-live support). Our implementation of new property management systems varies based on the complexity of the property and operational requirements, from start to finish this process can take six weeks on average.

We provide 24/7 support, 365 days per year for all SMS product offerings. Each product line also offers eLearning that can be used for training new employees and as a refresher for existing team members.

We provide at least one to two new releases for each product line annually. Upgrades are included at no additional charge as they are covered in the annual software maintenance costs by product line.

Pricing is customized for each customer’s unique needs. Our products can be purchased in a license or subscription pricing model. Implementation Consultation fees are billed up front and license/subscription fees may be paid up front and/or quarterly, semi-annually or annually.