Enhancing your property’s accessibility isn’t just a luxury—it’s a necessity. By leveraging modern technology, you can significantly boost guest engagement and customer retention without extra strain on your staff. Imagine offering your guests the convenience of mobile check-in/check-out, keyless entry, and the ability to purchase additional services right from their smartphones. Moreover, these enhancements can drive up your Revenue Per Available Guest (RevPAG) through room upgrades and ancillary services. Discover how you can do more with less and transform your property into a haven of convenience and satisfaction.
A popular aspect of modern hospitality is online booking. By enabling guests to book rates, rooms, and packages online in real-time, you can reach a broader audience and streamline the reservation process. This not only enhances the guest experience but also reduces the time your staff is on the phone and wait times for guests. With seamless online booking, you can ensure that your guests have a smooth and hassle-free experience from the moment they decide to stay with you.
Mobile capabilities further enhance the guest experience by allowing you to engage with guests away from crowded areas or allow guests to perform certain tasks all on their own. Perform check-ins and check-outs effortlessly, personalize guest services, and improve overall employee productivity. You can also empower your housekeeping staff with mobile tools to streamline their tasks and ensure that every guest’s stay is comfortable and memorable. By integrating mobile capabilities, you can create a more efficient and guest-centric environment that stands out in the competitive hospitality industry.
Electronic door keys provide an additional layer of convenience and safety for your guests. By allowing guests to bypass long lines at the front desk, you can offer a seamless, contactless check-in experience. Guests can check in prior to arrival and use their smartphones to open their room doors, enhancing their overall experience and reducing wait times.
Providing comprehensive property information is essential for attracting potential visitors. Allow guests to explore your property before they book by offering detailed information, contact details, photos, special offers, amenities, maps, and more online or on a mobile app. This transparency helps build trust and excitement, making it easier for guests to envision their stay and feel confident in their booking decisions. By showcasing everything your property has to offer, you can entice more visitors and ensure they have all the information they need at their fingertips.
Lastly, equip your guests with planning tools to help them get the most out of their travel experience. Offer full booking capabilities, packing lists, and itineraries to make their trip planning seamless and enjoyable. These tools not only enhance the guest experience but also demonstrate your commitment to their satisfaction and convenience. By providing these resources, you can ensure that your guests have a well-organized and memorable stay, further boosting their loyalty and likelihood to return.
Incorporating modern technology to enhance your property’s accessibility is a strategic move that can significantly improve guest satisfaction and boost revenue. By offering features like mobile check-in/check-out, keyless entry, and online booking, you can provide a seamless and convenient experience for your guests. Mobile apps and electronic door keys further streamline operations and enhance safety, while comprehensive property information and planning tools ensure that guests have all they need at their fingertips. These innovations not only make your property more appealing but also demonstrate your commitment to providing exceptional service.
About Spring-Miller Systems
Springer-Miller Systems (SMS) provides premier software solutions for the finest hotels, resorts, and spas worldwide. SMS offers the SMS|Host hospitality management system, a truly guest-centric and fully integrated property management system; WorldNXT, a suite of online booking and mobile solutions; and Teres Point of Sale, a fully integrated point of sale solution for both retail and food and beverage (F&B) operations.
Learn more about SMS at https://springermiller.com/
Springer-Miller Systems is a member of the Jonas Hospitality family of hospitality brands unifying the guest journey through innovative technology.
Serving over 60,000 hotels globally, our industry-leading providers utilize cutting-edge technology solutions to meet the critical business needs of our customers. Our growing portfolio of brands include Springer-Miller Systems, SpaSoft, Jonas Chorum, Leonardo, Bookassist, Vizergy, Achiga, & Jonas UNIFY. These brands are industry-leaders in their respective areas, solving a wide range of hotelier’s operational, marketing, and distribution needs.
Learn about our brands and solutions at https://jonashospitality.com/ and be sure to follow us on LinkedIn for updates.