“What makes your hotel software special?”
This is one of the most common questions we are asked when talking to hoteliers. With so many different hotel management systems in the market, it is difficult to keep up with the primary system suppliers, let alone the newcomers and niche players.
As a primary technology supplier to the world’s finest resorts and spas, this question is easy for us to answer. Here are the top five characteristics that set Springer-Miller Systems’ hotel management software apart from other providers:
#1 True Personalization Tools – Everything you need to personalize a guest stay and provide the ultimate in guest service is provided in SMS|Host. This gives you the ability to customize each and every visit from first contact through reservation, check-in to check-out.
#2 Full Property Integration – This is a system that unifies all the different operations at your resort property. Lodging, food & beverage, activities, spa and more – it’s all in the same system. This makes it easy for you to provide a seamless guest experience.
#3 Third Party Connectivity – We can’t pretend that our SMS|Host Property Management System is all you need to run a world-class hotel, so we offer robust interfaces to all of the other systems you rely upon to keep your operations running smoothly.
#4 Secure Payments — At SMS, we are deeply committed to payment security, placing us on the forefront of ensuring that your guests’ credit card data is protected. Our Secure Payments Solution (SPS) ensures that credit card data never enters your system, safeguarding you from a breach of your PMS. In the near future, we will completely remove payments from SMS|Host, eliminating it entirely from PA-DSS scope and making your PCI compliance even easier.
#5 Support – If you need assistance, SMS Support will respond 24-hours, any day of the year. In addition, we provide access to extensive eLearning and on-line documentation, membership in an interactive Customer Community, complimentary training webinars and frequent newsletters and informative blogs. We strongly encourage participation in the Host Users Group, a unique organization run by our Users for the betterment of our products. SMS cares for our clients and is always available to help.
What kind of hotel property management software do you need? If any of the above points describe your property’s needs, click here to contact us to learn more about SMS|Host and how Springer-Miller Systems can serve your hotel.