Services
A Commitment to Service Quality
PAR Springer-Miller Systems technology represents the highest level of innovation, quality, and reliability. We are fully committed to maintaining these high standards throughout the life of your system.
Support
Worldwide Connection
The PAR Springer-Miller Systems Worldwide Customer Support division has regional support centers in the United States, Malaysia, and the United Kingdom, and global help desk support available 24 hours a day, 7 days per week., 365 days a year.
After you’ve installed SMS|Host, our support team can, if you prefer, remotely connect to your system via the Internet to view your configuration and work with you to diagnose any issues.
Contacting Support
Support requests may be sent via email to support@springermiller.com. The mailbox is monitored globally by support staff.
Telephone
Telephone support is also available. The US support office offers 24/7/365 support. Other offices offer support as detailed below. US, UK and Asia Pacific support lines are open to all customers globally.
| USA, Canda, Caribbean | +1 (702) 896-8200 |
|---|---|
| 24 Hour Support | 7 days per week, 365 days a year |
| Europe, Middle East, Africa | +44 (0) 20 8751 8169 |
|---|---|
| Standard Support | 9:00AM -5:00 PM Monday to Friday (GMT) |
| Weekend Pager Support | Emergency Only. Call US or Malaysia |
| Holiday Pager Support | Emergency Only. Call US or Malaysia |
| Asia Pacific | +60 (3) 7956 9912 |
|---|---|
| Standard Support | 8:00AM -5:00 PM Monday to Friday (GMT+7:00) |
| Weekend Pager Support | Emergency Only. Call US or UK |
| Holiday Pager Support | Emergency Only. Call US or UK |